State Farm® Insurance Agent Randall Young

"Crystal Barrett was helpful, personable and very detail oriented, spent much of her time going through options with me to assure I would get exactly what I needed for my insurance needs! If I could give her more than 5 stars, I would!"

"Jodi made my experience efficient and painless. She helped me get better coverage at a reduced rate. I am very pleased."

"Jodi has be one of the nicest people that Ive ever spoke with on the phone!! She explained everything to me in a way that I would understand. I told her multiple times how much of an amazing job she was doing. It sure would be nice if everybody you spoke with in an office setting was this professional and courteous!"

"I’ve been with this insurance agent for many years now. His staff is very competent and helpful. Most recently I spoke with Jackie, who had reached out to me to check how my claim was handled. She was very thorough and friendly, got me all taken care of. I would recommend this agency."

"Jackie was a huge help! After accidentally loading incorrect mileage on our Drive & Save resulting in a much higher premium, she quickly had the records corrected & saw the resolution all the way to the finish line with our premium being reduced! We've been with this office many years & this is only one example of the fantastic customer care we've received through the years, including a storm damaged re-roof. I'd highly recommend them for all your insurance needs!"

"I am always so grateful to the staff at Randall Young’s office when I have a question or need help transferring my auto/renter’s insurance. Jordan has been wonderful and has made the process easy and greatly appreciate her! Thanks everyone!"

"5 ⭐️'s all across the board‼️ Super friendly and welcoming atmosphere with everyone I encountered within their office, and Dylan helped my family and I to bundle car & home and was kind and respectful and very professional, he explained everything and at a pace that really helped me understand it all. Highly recommended to anyone and everyone looking for great rates and peace of mind for insurance needs"

"I am consistently impressed with this office. They are always responsive and go above and beyond to be helpful. Every agent I have spoken to has been well-informed and exceptionally helpful. I cannot say enough good things about this office."

"Krystal was very friendly and helpful!"

"They have always been great at helping me get the best rates with drive safe and save, multi car discounts, renters and helping me find the best policy for whole life insurance! I can’t wait to see what they’re able to help me with when I’m ready to buy a home. Crystal and Jordan have been a great help, as well as the rest of the team! Keep up the great work!"

"I had a great experience with Crystal. She was super helpful in walking me through the transition off of my parents insurance to a policy of my own.."

"Victoria and everyone else at the office that I have interacted with have all been wonderful to work with. They have always taken the time to explain all my questions and concerns very thoroughly in a very pleasant way. I would definitely recommend them for your auto/home insurance."

"Consistently provides excellent service!"

"I always have a wonderful experience with State Farm and Jorden, My representative is awesome And always very helpful"

"I have had State Farm as my personal carrier for years, so when my mother unexpectedly passed last summer, I was relieved to find out she carried with them - but with this Agent. Sadly though, when I had to file a claim for property damage, things went terribly wrong and this Agent's office was (and continues to be) absolutely no help at all. Understanding, as I have worked with agents for years, that agents cannot do anything about the claim itself - this Agent will not even advocate for their customers. In fact, when I first contacted this Agent's office to report the adjuster blatantly lied to me about coverage, instead of contacting his boss directly, they told him - and it just worsened from there! As it did, I continued to try and reach someone in claims to address my concerns and to report the harassing calls from the adjuster - all of which I reported to this Agent who did nothing except 'notate the file'. Then, when I took to the Oklahoma Ins Adjuster Licensing page to look up information for the claims manager I had been promised a call from for weeks, this Agent made false statements about how I obtained the information and filed a report / complaint about my own agents office!! Most recently, I had called them to simply ask if they would just request someone in claims to contact me and they just flat out said 'we want nothing to do with this'. When asked a question about coverage, they said they couldn't advise on how the coverages THEY SELL worked, I would need to call claims - claims said that the Agent should be able to advise on coverages and processes. They do not want anything to do with helping their customers when it comes to it, but were all too happy to inherit a policy that has literally been in place since 1996 and collect the premiums... including those where coverages increased and changed.... coverages that State Farm is now unwilling to pay anywhere close to... I did file a complaint with the State Ins Dept, The Attorney General, the BBB, as well as two or three other consumer agencies but will be posting reviews on several platforms about not just State Farm but this Agent! I hate to think how many have suffered damages in Oklahoma recently and what they must be going through right now. Hopefully their agents are more helpful than Mr. Young. I hope this Agent looses his license. No, that's too much, but do better for your customers."

"Went in today to open a new auto insurance policy for my partner and I. Houston was prepared before we got in. He was very professional and knowledgeable. He answered any questions we had as well as got us thinking about future life insurance policies. And we appreciate that he got us in and out in a timely manner. Will definitely be back to see him! Thanks Houston!"

"Dyllan helped me start a new policy at half the cost of my previous insurance company"

"Houston, an associate with the Agency, called me and having gotten a quote from State Farm in the past, I didn't hold out much hope. Once we covered all the details I couldn't say 'yes' fast enough to the quote. I'm still numb that State Farm was able to do so well. we are signed up now with State Farm and as with my past, I won't be moving my insurance anytime soon. Houston was great in reviewing things and actually covered things that I was ignorant of, he helped explain some of the detail. I truly wish I'd known about Randall Young and his office sooner but it's likely best that we are where we are now. I can't say much about the personal touch that Houston offered with only having had 4 conversations but we were sold and we have switched our policy to State Farm. I had only used Farmers and Allstate in the past. The new 'pound sand' attitude most Insurance companies have about their customers, seems disheartening. And while we were looking to switch insurance companies, due to a rate increase, I began to feel like numbers to the bottom line. if that's the new reality, then I was in search of the place that makes me feel like a person instead of a liability (pun intended). I also have visited the office and the staff was pleasant and hellos came from everywhere. I have NOT once had that done for me since I first got insurance when I was 20yo. I'm alot older now. I'm sold, even though I have only had a few conversations with the Randall Young Insurance Agency. The more we accept a herd mentality of 'pound sand', the more the industry will treat us like that. This firm was not that. Thank you for being an oasis in the dull, dry, inaccessible attitudes of today's Auto and Home Insurance world. I'm glad Houston called me. We are his customers and customers of the Randall Young firm. Thank you."

"Crystal is absolutely fantastic to work with! She got me setup with the coverage i needed on my new car as well as helping me save as much money as possible. Now my fiancee and I have coverage on our apartment and both our cars for less than what i was paying for progressive! Its nice to have an actual person you can call on for all your insurance needs."

"I am taken care of ALWAYS! Jacqueline and the rest of the staff always go above and beyond to help me. I went thru a rough time and Randal sent a gas gift card. That means a lot! I appreciate everything about this office! Call them and find out!!!!"

"I recently contacted them due to my rates being higher than preferred and Jordan did a great job making some adjustments for me to ensure I still had great coverage on my vehicles while saving me a bunch of money annually!! Couldn’t be happier with the customer service I received. I highly recommend this State Farm location over some of the others. Thank you!"

"Very helpful, if I have a question they are easy to reach. They also have impeccable response time, I can ask a question and have answer with in minutes. When arriving at the office location it looked like a normal insurance agency, after being introduced to everyone on the team you notice they have a very postive culture and show compasion to the clients. I was super impressed while in the office but since starting my policy they have contiuned to make this a great rexperience. Once you find a company thats not just there for the job but also to help others manage life factors with less difficulty and share knowledgeable ways to save their own money, why would you switch? We wont be any time soon, we love the amazing service they provide."

"Crystal was phenomenal! She was patient and walked me through everything and gave me multiple quotes to help me get the best price. She also followed up with me through email and phone call. I’ve previously been with progressive for the past 5 years but Crystal made it a no brainer to switch over to State Farm. Looking forward to being with these guys for many years to come!"

"Spoke with Victoria and Jordan. Both were fabulous to talk to. I’ve never had a problem with anyone on the Randall Young team. I’ve been with them since 2017! Thanks guys!"

"Crystal is fantabulous! Not only did she make my transfer from one state to another so simple, but she also was super friendly and kind. I stumbled into the right agency, for sure."