State Farm® Insurance Agent Randall Young
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mandy Chan
November 19, 2024
5
out of
5
rating by Mandy Chan
"Crystal was excellent!!! I called for 1 question and turned out to have so many follow-up questions, but she was very patient and was able to answer all my questions that i didn’t think I have."
We responded:
"Thank you for taking the time to share your thoughts and recognize Crystal. We’re glad to know you’re satisfied with the service at our State Farm office. And, we sincerely appreciate you being a long-term customer – thank you! If you ever have any questions or need assistance, we’re here to help."
BARRY WALL
October 29, 2024
5
out of
5
rating by BARRY WALL
"JODI EMERSON was informative and a Great Help saving me some money, while getting me better coverage, than I had."
We responded:
"Barry, thank you for the review. We are glad that Jodi helped you get better coverage and save some money. Thank you for choosing us."
Betsy Warren
October 17, 2024
5
out of
5
rating by Betsy Warren
"Called to get a quote on home insurance. Jodi was very helpful and extremely quick in response. She took time to answer all of our questions and was very patient with us."
We responded:
"Betsy, thank you for taking the time to share your experience with our insurance agency. We are thrilled to hear that Jodi was able to assist you and answer your questions. We look forward to further helping in the future. Thanks for choosing us! "
Courtney Scott
October 2, 2024
5
out of
5
rating by Courtney Scott
"Jordan has always been amazing to work with! She answers all of my questions and has been a pleasure to have our insurance here!"
We responded:
"Courtney, thanks for the review and recognizing Jordan. As you can tell, Jordan loves talking with our customers and providing great service. Thank you for being a customer and let us know if you have any further questions. We appreciate you. "
Lane Loper
September 30, 2024
5
out of
5
rating by Lane Loper
"They have always taken care of me! Jordan made everything go incredibly smooth and quick!"
We responded:
"Lane, thank you for the review and recognizing Jordan's great work. And, we really appreciate you being a long-time customer. "
Clark Davis III
September 27, 2024
5
out of
5
rating by Clark Davis III
"Jodi was fantastic and efficient, and helped walk me through the process of all three of my insurance policies."
We responded:
"Clark, thank you for taking time to review our agency and recognize Jodi for being efficient with getting your insurance protection in place. And, thank you for choosing us. "
Nick Dalton
September 27, 2024
5
out of
5
rating by Nick Dalton
"Jodi has been extremely helpful in switching my insurance and setting me up with the correct coverages."
We responded:
"Thank you so much for your 5-star review! We’re thrilled to hear that Jodi was able to assist you effectively in switching your insurance and setting up the right coverages. Our team is dedicated to providing excellent service and ensuring that our clients have the best possible experience. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thanks again for choosing our agency!"
Penny Khillings
September 18, 2024
5
out of
5
rating by Penny Khillings
"Crystal was wonderful to help me. And was extremely helpful. So much appreciated her patience! Would recommend to my friends!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Crystal was able to assist you and provide the support you needed. Your recommendation means a lot to us. If you or your friends ever need further assistance, please don't hesitate to reach out. Thanks again for choosing our agency!"
Alan
September 16, 2024
5
out of
5
rating by Alan
"Jodi was a pleasure to deal with. Knowledgeable and thorough. Made the process of moving my insurance to a new carrier easy and saved me money!"
We responded:
"Thank you for taking the time rate our agency and recognizing Jodi for making your transition easy. Thank you for choosing us. Welcome to our agency!"
toni Hile
September 16, 2024
5
out of
5
rating by toni Hile
"In today's inflationary times, every dollar counts. Victoria worked hard with me to find ways to reduce our auto premium. We appreciate her effort and the fine results. Reduced by about half"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Victoria was able to assist you in finding ways to reduce your auto insurance premium. Our team is committed to providing exceptional service and helping our clients save money, especially in challenging times. We appreciate your trust in our agency and look forward to continuing to serve you. If you have any other questions or need further assistance, please don't hesitate to reach out. Thank you for choosing us!"
LSJat1
September 3, 2024
5
out of
5
rating by LSJat1
"Crystal Barrett was helpful, personable and very detail oriented, spent much of her time going through options with me to assure I would get exactly what I needed for my insurance needs! If I could give her more than 5 stars, I would!"
We responded:
"Laurie, thank you so much for your kind words and glowing review! We are thrilled to hear about your positive experience with Crystal. Providing excellent service and ensuring our clients get the best possible options for their insurance needs is our top priority. If there's anything more we can assist you with, please don't hesitate to reach out. Thank you for being a valued customer!"
Cecilia Pernasilice
August 23, 2024
5
out of
5
rating by Cecilia Pernasilice
"Jodi made my experience efficient and painless. She helped me get better coverage at a reduced rate. I am very pleased."
We responded:
"Cecilla, thank you so much for your kind words and for taking the time to share your experience with our agency! We are thrilled to hear that Jodi was able to assist you efficiently and help you find better coverage at a reduced rate. Your satisfaction is our top priority, and it’s wonderful to know that you are pleased with our service. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to continuing to serve you!"
Tiffanie Morris
August 16, 2024
5
out of
5
rating by Tiffanie Morris
"Jodi has be one of the nicest people that Ive ever spoke with on the phone!! She explained everything to me in a way that I would understand. I told her multiple times how much of an amazing job she was doing. It sure would be nice if everybody you spoke with in an office setting was this professional and courteous!"
We responded:
"Tiffanie, welcome to our agency. Thank you for taking the time to leave us a great review by recognizing Jodi's professionalism & courtesy. We strive to listen and answer in a way that makes sense to customers. Let us know if you need anything else. "
Giancarlo Herrera
August 16, 2024
5
out of
5
rating by Giancarlo Herrera
"I’ve been with this insurance agent for many years now. His staff is very competent and helpful. Most recently I spoke with Jackie, who had reached out to me to check how my claim was handled. She was very thorough and friendly, got me all taken care of. I would recommend this agency."
We responded:
"Giancarlo, thank you so much for your kind words and for being a loyal customer over the years. Verry much appreciated! We're thrilled to hear that you had a positive experience with our team, especially with Jackie. She takes pride in helping customers with the claims process. We look forward to serving you in the future. Thanks again! We greatly appreciate your recommendation and look forward to continuing to serve you in the future. If you ever need any further assistance or have any questions, please don't hesitate to reach out."
Roxanne Kurtzweil
July 25, 2024
5
out of
5
rating by Roxanne Kurtzweil
"Jackie was a huge help! After accidentally loading incorrect mileage on our Drive & Save resulting in a much higher premium, she quickly had the records corrected & saw the resolution all the way to the finish line with our premium being reduced! We've been with this office many years & this is only one example of the fantastic customer care we've received through the years, including a storm damaged re-roof. I'd highly recommend them for all your insurance needs!"
We responded:
"Thank you so much for your review! We're thrilled to hear that Jackie was able to assist you promptly and effectively with your Drive & Save issue, and that you have consistently experienced fantastic customer care over the years. Your long-term trust and satisfaction mean the world to us. We're always here to help with all your insurance needs, and we truly appreciate you."
Brandi Melton
July 19, 2024
5
out of
5
rating by Brandi Melton
"I am always so grateful to the staff at Randall Young’s office when I have a question or need help transferring my auto/renter’s insurance. Jordan has been wonderful and has made the process easy and greatly appreciate her! Thanks everyone!"
We responded:
"Thank you so much, Brandi! As you can tell, Jordan is passionate about helping our customers. Thank you for being a long-time insurance customer. We appreciate you!"
Daniel Bailey
July 17, 2024
5
out of
5
rating by Daniel Bailey
"5 ⭐️'s all across the board‼️ Super friendly and welcoming atmosphere with everyone I encountered within their office, and Dylan helped my family and I to bundle car & home and was kind and respectful and very professional, he explained everything and at a pace that really helped me understand it all. Highly recommended to anyone and everyone looking for great rates and peace of mind for insurance needs"
We responded:
"Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your kind words and are thrilled to hear that you had a positive experience at our State Farm Insurance Agency. Dylan, in particular, is grateful for your kind words. He takes pride in providing exceptional service and ensuring that our customers understand their insurance options. Thank you for choosing us and we look forward to serving you in the future. "
Madison E
July 16, 2024
5
out of
5
rating by Madison E
"I am consistently impressed with this office. They are always responsive and go above and beyond to be helpful. Every agent I have spoken to has been well-informed and exceptionally helpful. I cannot say enough good things about this office."
We responded:
"Thank you, Madison! We are thrilled to hear that you have consistently had a positive experience with our agency. Our team takes pride in being responsive and going above and beyond to provide excellent service. We appreciate you."
Megan Ortiz
July 5, 2024
5
out of
5
rating by Megan Ortiz
"Krystal was very friendly and helpful!"
We responded:
"Thank you for taking the time to leave a review for our insurance office! It's great to hear that Crystal provided friendly and helpful service. If you have any further feedback or if there's anything else we can assist you with, please feel let us know!"
Simeon Potts
June 27, 2024
5
out of
5
rating by Simeon Potts
"They have always been great at helping me get the best rates with drive safe and save, multi car discounts, renters and helping me find the best policy for whole life insurance! I can’t wait to see what they’re able to help me with when I’m ready to buy a home. Crystal and Jordan have been a great help, as well as the rest of the team! Keep up the great work!"
We responded:
"Simeon, thank you so much for taking the time to leave such a positive review for our agency. Delighted to know that Crystal, Jordan and the team have taken good care of you. And, glad you were able to take advantage of auto insurance discounts and valuable life insurance protection. Thanks again!"
Courtney Jensen
June 26, 2024
5
out of
5
rating by Courtney Jensen
"I had a great experience with Crystal. She was super helpful in walking me through the transition off of my parents insurance to a policy of my own.."
We responded:
"Courtney, thank you for your review. Delighted to hear that Crystal provided great service to help you transition to your own insurance protection. At our agency, we understand that navigating insurance can sometimes be overwhelming, especially when making such a significant transition. We appreciate that you chose us to help you with that process. Should you have any questions or require further assistance, please feel free to reach out to us. "
Debbie Miller
June 18, 2024
5
out of
5
rating by Debbie Miller
"Victoria and everyone else at the office that I have interacted with have all been wonderful to work with. They have always taken the time to explain all my questions and concerns very thoroughly in a very pleasant way. I would definitely recommend them for your auto/home insurance."
We responded:
"Thank you so much for taking the time to leave such a positive review for our insurance office! We truly appreciate your kind words and are thrilled to hear about your wonderful experiences with Victoria and the rest of our team. Should you have any further questions or concerns in the future, please do not hesitate to reach out. We're always here to assist you with your auto and home insurance needs. "
Andi Kidwell
June 18, 2024
5
out of
5
rating by Andi Kidwell
"Consistently provides excellent service!"
We responded:
"Thanks for sharing your feedback about the excellent service. We appreciate that you took time to recognize help from Victoria and Crystal. Keep us posted on the new build project and how we can further help you with your insurance protection! "
Michelle Koory
June 13, 2024
5
out of
5
rating by Michelle Koory
"I always have a wonderful experience with State Farm and Jorden, My representative is awesome And always very helpful"
We responded:
"Thank you for taking time to recognize our agency and the awesome job that Jordan does for you. She is a caring person and loves helping our customers. Thank you for being a valuable customer. We appreciate you! "
Cassaundra McComas
June 11, 2024
1
out of
5
rating by Cassaundra McComas
"I have had State Farm as my personal carrier for years, so when my mother unexpectedly passed last summer, I was relieved to find out she carried with them - but with this Agent. Sadly though, when I had to file a claim for property damage, things went terribly wrong and this Agent's office was (and continues to be) absolutely no help at all. Understanding, as I have worked with agents for years, that agents cannot do anything about the claim itself - this Agent will not even advocate for their customers. In fact, when I first contacted this Agent's office to report the adjuster blatantly lied to me about coverage, instead of contacting his boss directly, they told him - and it just worsened from there! As it did, I continued to try and reach someone in claims to address my concerns and to report the harassing calls from the adjuster - all of which I reported to this Agent who did nothing except 'notate the file'. Then, when I took to the Oklahoma Ins Adjuster Licensing page to look up information for the claims manager I had been promised a call from for weeks, this Agent made false statements about how I obtained the information and filed a report / complaint about my own agents office!! Most recently, I had called them to simply ask if they would just request someone in claims to contact me and they just flat out said 'we want nothing to do with this'. When asked a question about coverage, they said they couldn't advise on how the coverages THEY SELL worked, I would need to call claims - claims said that the Agent should be able to advise on coverages and processes. They do not want anything to do with helping their customers when it comes to it, but were all too happy to inherit a policy that has literally been in place since 1996 and collect the premiums... including those where coverages increased and changed.... coverages that State Farm is now unwilling to pay anywhere close to... I did file a complaint with the State Ins Dept, The Attorney General, the BBB, as well as two or three other consumer agencies but will be posting reviews on several platforms about not just State Farm but this Agent! I hate to think how many have suffered damages in Oklahoma recently and what they must be going through right now. Hopefully their agents are more helpful than Mr. Young. I hope this Agent looses his license. No, that's too much, but do better for your customers."
We responded:
"Thank you for taking the time to share your feedback. We sincerely apologize for any negative experiences. We understand that the claims process can be challenging, especially in difficult times such as the loss of a loved one. Our aim is to provide excellent customer service during these moments. Regarding your specific concerns, we would like to address them accordingly. Firstly, we did respond to your numerous inquiries and contacted the claims department on your behalf multiple times. Once with claims, we understand that you may not have received the answers you wanted to hear or within the timeframe you wanted. But, please know that we made effort to assist you. Regarding your mention of false statements and a complaint against an agent, we want to clarify that we have no knowledge of any such incidents. These accusations are baffling. We have never made any false statements about you obtaining information, nor have we filed any complaints against an agent. We regret that you feel we have not been helpful in resolving your concerns. We would still like to extend our assistance for issues within our area of responsibility. For matters that fall under the claims department's responsibility, we will be happy to refer you to them for further assistance. "